Over the recent weeks I have had the opportunity to fly WestJet from Toronto-Pearson (YYZ) to LaGuardia (LGA). On these flights, I was able to experience both their Boeing 737-800 and Boeing 737-600 cabins, as well as the check-in process.
Check-In and Perks
Since I purchased these tickets through Delta, the Passenger Name Record (PNR) from Delta was not the same as the one that WestJet sees. Because of this, I had to reach out to Delta ahead of time to get my WestJet PNR to check-in. If you purchase the ticket directly from WestJet, this step won’t be necessary.
As WestJet is a “low cost carrier” (LCC), seats are not assigned prior to check-in unless you call in and purchase the seat in advance. This was a pretty big change from what I was used to from flying with Delta – granted, I was fairly spoiled by Delta. On both my flights, the WestJet Plus (the premium economy cabin, similar to an inter-Europe business class cabin) cabin was completely booked, so I wasn’t able to purchase an upgrade at the time of check-in.
Though no Delta representative was able to offer details on what benefits are available to Delta Medallion flyers on WestJet flights, even with the widely publicized “transborder joint venture”, WestJet support on Twitter was helpful enough to explain that I would receive free checked bags if I provided the agents at the counter with my Delta Medallion information to show my status. I was slightly disappointed that free seat selection for preferred seats was not available for WestJet operated flights as with SkyTeam partners (AirFrance, for example).
A curious fact – with how short my flights were, liquor purchases were not allowed. The beer and wine were offered complimentary, however, which was a nice touch. I sampled both of the white wines offered between my flights and was pleasantly surprised by their quality.
On all WestJet flights, you will be asked to remove all headphones and pay close attention to the safety demonstration prior to take-off, so don’t be surprised if you are asked to take yours off when they start to demonstrate things.
WestJet currently has 13 Boeing 737-600s in service. This and the 737-700s (of which there are 54) make up the bulk of WestJet’s fleet. Both the -600 and -700 share similar layouts within the cabin with no seats having any power. Thankfully, my flight was a relatively short 350 miles, so it wasn’t a huge issue. This would be rather frustrating on a longer flight, though. With how common USB outlets are on planes, I have definitely been spoiled.
The satellite television was a little spotty because we were crossing the border, but I was able to catch the tail-end of an episode of Murdoch Mysteries before we lost signal.
In stark contrast of the smaller -600, the -800 (non-MAX) variant offers individual power in every seat. This is very different from what is available on most planes in the US because each seat has their own 110V outlet, instead of having to share two between three seats. This was a very nice surprise. The downside is that there were no in-seat screens for entertainment, but with available power it is much less of a concern. There was also more under-seat storage on this plane than the -600. As I have been traveling with two laptops and associated accessories, this has become a major concern for me, and was also a very pleasant surprise.
Overall I quite enjoyed my WestJet flights and I can see myself using them again in the future. I will be paying close attention to the further developments for the joint venture between Delta and WestJet for any new perks for elites of both programs (particularly around seat selection). I look forward to giving WestJet’s Plus cabin a go, as well!