This week I received two curious promotional emails from United. One was for a mileage promotion where I could spend $400 for 7,800 (bonus) miles, or $900 for 19,900 (bonus) miles. Certainly not bad for topping off an account! Granted, I have a hard time rationalizing flying on United where my status is complimentary thanks to their relationship with Marriott versus Delta where it’s earned with butt-in-seat miles.
If I were Premier Gold, where the Economy Plus seating was available at booking, and Economy Plus offered the same perks as Delta’s Comfort+ Seating I would definitely be open to taking United up on this offer. It certainly doesn’t hurt that SFO, IAH, and LGA have Centurion Lounges in their United terminals.
Not a bad boost!
The second email I received was from a new partnership between United and BP that allows you to earn miles whenever you fill up your tank. The frustrating thing here was that even though I attempted to register, it insisted that I couldn’t. Guess I’ll stick to discounted gas at BJs!
Has anyone else received these offers? Going to take United up on their offers?
Delta has been sending out letters to inform customers that they have been notified of a security breach of [24]7.ai, the chat service they (and other companies) use. At this moment it’s unclear just how many customers were affected, but there is the potential that it could be several hundred thousand customers.
The good news is that no passport or government ID information was impacted, and the scope of the breach is limited to the customer payment information. The culprit seems to be malware present in [24]7.ai’s software that was present between September 26 and October 12, 2017 that allowed for unauthorized access to form-fields when manually completing a transaction on any delta.com desktop platform at the time. The specific form-fields that were targeted were: name, address, payment card number, CVV number, and expiration date. This breach was limited to the desktop platform. The FlyDelta app, mobile delta.com site, and other systems were all unaffected.
The better news is that Delta has informed us in a timely manner (they were told on March 28th, they released the response website on April 5th, and they have been sending letters to SkyMiles members since). They have also reached out to AllClearID to offer complimentary two year credit monitoring for all SkyMiles members as a precautionary measure.
As much as I was upset by the news of the merging of Starwood with Marriott, and I’m still not thrilled by the prospect, therecentnews really is the best case for what we could hope for from an SPG member perspective. There are definitely some frustrating points involved, particularly for partner members (Delta and United alike), those that receive status from credit cards (American Express Platinum, for example), and those that focus on stays over nights to attain status.
Adding a spend “qualification” to receive Ambassador service does make sense given the property footprints of Starwood versus Marriott, but putting the price in USD is questionable as Gary points out. For those that spend a lot of time in countries with drastic currency conversion rates, it might require a ridiculous number of days to attain this tier of status. Bundling Your24 with this tier is also a little frustrating, but again with the substantially increased footprint, I can understand wanting to make this more exclusive.
Given Marriott’s relationship with United, the announcement that the relationship with Delta will be ending soon isn’t really a surprise. I’ve thoroughly enjoyed earning points with both at the same time, so this will be missed. With old Platinum Premier Elites, when this tier was invitation-only, receiving Untied Gold, it’s unclear if there will be a new influx of United Gold members as well.
I appreciate that the new Lifetime Status qualifications are based on nights and years, not on points/spend. Plus: breakfast at more properties which can save a decent chunk of change. All things considered, it could be much worse!
I’ve gotten some concerned looks in the past about some of the routes and mileage runs I’ve done to maintain my status with Delta, but believe me when I say it pays off.
I posted earlier about some excitement regarding an extremely affordable trip to Paris later this year, and after having received my Global Upgrade Certificates I had one of the smoothest certificate-related calls to date. There was space available on the outbound flight, so I was immediately confirmed for Delta One! I’m still wait-listed for the return upgrades, but all things considered I’m not too worried.
One of the nice things about booking the flights separately is that my upgrade for the JFK-CDG flight is not dependent on any other space. This makes it much more straightforward to monitor with services like ExpertFlyer.
I was recently contacted by Elizabeth Reynolds from Reviews.com regarding their analysis of active noise-canceling headphones. For the upper ends of the price range, the headphones listed are definitely solid purchases. As someone partial to Bose, I certainly can’t argue with their placement!
There are a few more affordable headphone options for consideration, though, for those not able to spend $200+ for headphones. I’ve listed a couple of my personal favorites below. All the links below are for Amazon’s Smile, where a portion of your purchases will go to a charity of your choice at no cost to you.
Over The Ear
ATH-ANC7B
Audio-Technica ANC7B is my go-to pair when it comes to affordable over-the-ear active noise-canceling headphones. While they go for ~$200 new, you can get factory refurbished headphones for less than half that price. I picked my pair up for $67, and they’re going strong more than a year in! Reducing background noise by 90%, these are amazing for long flights. An added bonus is that you can use the headphones with a dead battery by leaving ANC off. The headphones come with a carrying case, and extra adapters to use them on old-fashioned airline outputs.
Audio-Technica also released an ANC9 version which has 95% reduction. These headphones also have three distinct settings for sound isolation, allowing for greater control over your experience.
TaoTronics
TaoTronics also has an over-the-ear offering that is even more affordable coming in at $54. This can further be reduced, for a limited time (with use of coupon code KINJA22J), bringing the final price to $37. In addition to these headphones being wireless (Bluetooth), they have an integrated microphone so you can take phone calls while you use them.
QuietComfort25
Bose’s QuietComfort25 headphones are currently marked down from $300 to $170, which is an excellent price for a pair that my coworkers have been using since their introduction to the market in 2014. I can safely say you will not regret this purchase.
In The Ear
BluetoothWired
TaoTronics also has a pair of in-ear headphones. The nice thing about these headphones is that you can charge the embedded battery while using them. This is not common for most ANC headphones, so this is a very nice feature. As with their over-the-ear headphones, this pair has an integrated microphone. For those that want to go wireless, a Bluetooth version is available. Both pairs come in at under $60.
ANC23
It should come as no surprise that I also mention Audio-Technica’s ANC23 in-ear headphones. Offering an in-ear 90% isolation solution with a comfortable fit, it’s hard to say no for $40!
With only a few days remaining on my Global Upgrade Certificates (from my 2017 Choice Benefits), I’ve been using them rather liberally for my recent flights to and from LAX. Since I was automatically confirmed in Comfort+, I wasn’t too disappointed when they weren’t clearing. However, on the last day of their availability, I was delighted to see that my upgrade from LAX to ATL was confirmed!
Insert happy-dance here
The Plane
For this route, Delta reuses their B767-400 that arrives from NYC-JFK, so it is fully equipped with a Delta One configuration, as opposed to the super-cramped B767-300 or a Domestic First configuration. This meant lie-flat seats! Sure it was a short flight (just at 4 hours), but hey… anything that helps my back feel better is welcome!
Delta One on a B764
With a range of over 6,000 miles, this plane was a little bit of overkill for a simple trans-continental route, but again – not complaining! It was one of the smoothest flights I’ve been on in a while, which is saying something. The GoGo was a little spotty, but I’ve noticed this to be a consistent issue of late when flying cross-country. I’m surprised if I have fewer than four outages on such a trip.
The Seat
Four words: Lie. Flat. Lumbar. Massage.
While most of the features of the seat weren’t a surprise, seeing actual air vents was a relief. Many planes lack air vents in their business class cabin which leads to very frustrated (and overheated) passengers. Thankfully that was not the case here! Not pictured: additional controls (such as flight attendant call) under the silver portion of the right arm-rest.
Seat 2D, Venti coffee not included
Yay, leg-room!
That’s right… massage!
Personal light and outlet
Air vents!
“LSTN” Headphones
The only complaint I had was that the LSTN headphones were terrible. They did nothing to reduce the sound of the engines. I wound up going to my Audio-Technica headphones and watching movies using them, instead. Bring your own headphones with an airline plug adapter if you find yourself on one of these planes!
The Meal
It should come as no surprise to you that I thoroughly enjoyed my lunch, given the consistency at which Delta has been hitting their meals out of the park. Instead of going with the lasagna, I opted for the salmon salad. Though grilled, it was served chilled on a bed of baby spinach with feta cheese. There were also multi-colored cherry tomatoes, peppers with actual heat, and both yellow and purple potatoes. Overall a very well composed entree.
D-e-licious!
Dessert was a lemon creme cake with shredded coconut layered upon the frosting. As someone with a serious weakness for coconut, this didn’t last long. 😉
Coconut lemon-creme!
Overall Impression
It’s not news that I love flying Delta. Between the actually happy flight attendants, excellent food, and ridiculously good operational record, it makes perfect sense for me to fly them. My only complaints are regarding the LSTN headphones (which are actually worse than the Billboard earbuds in Comfort+), and the spotty GoGo for trans-continental flights. Even still, these are small inconveniences in the scheme of things. (Though, let’s be serious… nobody likes their internet being cut while in the middle of a conversation…) I can’t wait to fly Delta One, again!
While in LA for work recently, I caught a glimpse of a KLM Queen flying overhead as I returned my rental car. It’s been quite some time since I’ve seen one of those!
Long Live the Queen!
I was pleasantly surprised with an upgrade on the way back to Raleigh. Initially rather worried with the weather hitting the South-East, I was notified of a potential delay and a quick call confirmed that a late flight in the morning had cascaded throughout the day. Thankfully, a very helpful representative got me rebooked on a flight routing through MSP (instead of ATL).
While waiting for boarding, I noticed that not only did I get my preference for a window-seat, I got upgraded! Score! Though not a particularly long flight, the crew was stellar (as always — you spoil me, Delta!). When it came to meal choices, I opted for the antipasto salad as I wasn’t too hungry. Not only was the salad excellent (with lightly oiled crostini), it came with tiramisu!
