I just read about Christine Krzyszton‘s experience with Delta’s Comfort+ upgrade. Delta’s IT has a history of providing an interesting user-experience (both on the ground and while flying), and it isn’t completely clear if what Christine experienced is in that vein or a covert effort to sell more seats.
The way it is currently working, once you receive your Comfort+ upgrade (as the result of a mid-travel flight change), you will be removed from the First Class upgrade list. The good news is, you can call Delta and be re-added. How many individuals would know that they weren’t on the upgrade list for this reason, or know to call Delta to get re-added?
Keep an eye on your flights! Has this happened to any of you?
